During an online meeting or event, we have a whole team ready to lift your meeting to the next level. And since online meetings are booming, we thought it was time to present you the #dreamteam we are always talking about.
Today we picked out a fundamental person for an online meeting: the moderator. The skills and qualities of a moderator are the key for a successful and effective meeting. For this edition, we are having a chat with two of our in-house moderators: Maaike and Amandine. So let’s meet!
Amandine and Maaike, tell us: who are you, what do you love to eat, what does your workspace look like, for what can we wake you up in the middle of the night, … tell us everything we need to know!
Amandine: If I had to use a few words to describe myself, I’d say: traveller, interpreter (I love languages and communication), nature lover and a social bird. Since Covid-19 forced us to work from home again, my kitchen is currently also my office, but it’s cosy. The radio is always on (whenever possible). And post-its! I use a lot of them.
Maaike: I am an interpreter at heart and love to observe how people communicate. I used to travel a lot, but now with online events and Covid I mostly work from home, while trying to stay healthy. My kids are the only ones allowed to wake me in the middle of the night.
Maaike, when and why did you start thinking about becoming an online moderator?
It just happened to me. Having a lot of experience with the coordination of in-person events and having witnessed hundreds of meetings, I had enough experience to take this on.
Could you tell us a bit more about the advantages and disadvantages of being an online moderator?
Amandine: Well, it’s a very special bond and relationship between you and the participants (the client), you and Presence (you’re the face of Presence during the event) and you and the interpreters. People tend to mainly remember the moderator. And … I was forced to put on nice clothes during the lockdown (just kidding ;-) ).
Maaike: I agree, I like to help organisations manage their online events in the most effective way, keeping all stakeholders (including interpreters!) happy whilst achieving their meeting objectives. And now with Covid-19, I also feel that I really contribute to organisations’ crucial communication processes during the pandemic.
However, online moderation is unnecessarily hard when participants do not follow the instructions they are given and then take it out on me when they have issues. Is this the moment when I urge participants to read connection instructions well before the day of the event?
Ladies, if you could give 3 tips to future online moderators, what would they be?
- Don’t be afraid to repeat the same information over and over
- Be patient and understand that people have a learning curve to go through when it comes to online events
- Be reassuring, so put on your best smile!
Guess what! We still have room for extra moderators, so if this interview sparked your inner moderator vibes, get in touch with us!
Contact us now!